Frequently Asked Questions asked by The Smith Shop's Loyal Customers.
FAQ
What is your return policy?
We have a 30 day return policy. If you're not satisfied with your purchase, you can return the item within this period for a refund or exchange. Please
What happens if an item is out of stock?
If an item is temporarily out of stock, you can sign up for notifications to be alerted when it's back in stock. We appreciate your patience and understanding as we strive to restock popular items.
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express) and other secure payment methods, including Apple Pay, Paypal, & Stripe, & Google Pay.
Can I modify or cancel my order after placing it?
Unfortunately, once an order is placed, it cannot be modified or canceled. Please double-check your order before confirming the purchase
How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your shipment through the carrier's tracking service.
Do you offer international shipping?
Yes, we offer international shipping. Shipping costs and delivery times may vary depending on your location. Please refer to our shipping policy for more information.
Are your products eco-friendly?
We are committed to sustainability. Many of our products are made from eco-friendly materials, and we strive to minimize our environmental impact. Look for the eco friendly information on our product pages for eco-friendly options.
How can I contact customer support?
For any inquiries or assistance, you can reach out to our customer support team through work@tresmith.com or by filling out the contact form on our "Contact Us" page above, this current page.
Do you offer wholesale or bulk discounts?
Absolutely! We offer wholesale and bulk pricing for most products, but we're more interested in doing limited drops with brands and companies. Please contact our team at work@tresmith.com for more information and to negoiation.
Do you offer a try-before-you-buy option?
While we don't have a try-before-you-buy option, we do have a hassle-free return policy. If you're not satisfied with your purchase, you can easily return it within 30 days for a refund or exchange.
How do you ensure the quality of your products?
We prioritize quality and work with trusted suppliers to ensure our products meet high standards. If you ever receive a product that doesn't meet your expectations, please contact our customer support team, and we'll address it promptly.